Sample support answer: can I change an invoice after sending it?
A fictional result of the Answer a customer question recipe: a reply ready to send, the source behind each claim, and internal notes kept separate.
Reply, ready to send
Sources
| Claim | Source |
|---|---|
| Unpaid invoices can be edited and re-sent | Product notes · Invoices · Editing |
| The old link shows the new version | Engineering · Decision: one link per invoice |
| Paid invoices are locked | Product notes · Invoices · Locking |
| Credit notes are linked to both invoices | Help article · Credit notes |
Internal notes
- Third question about this in a week. Worth a help article with a short video.
- Part payments count as a payment, so a part-paid invoice is locked too. Not mentioned in the reply to keep it short; add it if they ask.